Airline claim recovery platform
Airline Claims,
No Stress
RefundJet helps passengers pursue ticket refunds and compensation for delayed or cancelled flights. We follow up with airlines while you keep control of your payout.
Your Refund Rights
Your Refund Rights
Air travel disruptions can happen. When they do, passengers may be entitled to refunds depending on the circumstances of their booking and applicable regulations.
RefundJet helps you understand and navigate that process.
Consumer Protection Framework
Passenger refund practices are guided by consumer protection principles and aviation regulations designed to promote fairness, transparency, and timely handling of eligible refund requests.
These frameworks encourage airlines to:
- Provide clear fare rules
- Communicate disruption impacts
- Process eligible refunds within reasonable timelines
- Maintain transparency throughout the refund process
When You May Be Eligible for a Refund
Eligibility depends on your ticket conditions and the nature of the disruption. Common scenarios include:
- Flight cancellations by the airline
- Significant schedule changes
- Involuntary downgrades or denied boarding
- Certain operational disruptions affecting travel completion
- Under NCAA regulations, airlines may also offer care or re-routing options when a flight is cancelled. Refunds apply when you choose not to continue the journey.
Refund eligibility always remains subject to airline fare rules and specific circumstances.
Refund Timelines
Guidelines exist to support timely refund processing. However, timelines may vary based on:
- Payment method used for the original booking
- Airline internal procedures
- Intermediary involvement (agents, travel platforms)
- Complexity of the disruption
Passengers should expect communication and status visibility throughout the process.
What RefundJet Does
RefundJet does not replace airline decision-making. Instead, we provide structured support to help passengers:
- Prepare complete refund documentation
- Submit requests through appropriate airline channels
- Track claim status
- Understand next steps and timelines
- Reduce delays caused by incomplete submissions
Our goal is to make the process clearer, more organized, and less stressful.
How Payments Work
When a refund is approved:
- The airline pays the refund directly to the passenger
- RefundJet does not receive or hold passenger refund funds
- Our service fee applies only after a confirmed refund
This keeps the process transparent for all parties. A separate ₦50 bank mandate authorization charge applies during setup.
Transparency and Data Protection
RefundJet maintains:
- Clear service disclosures
- Consent logging
- Secure handling of personal information
- NDPR-aligned data practices
A Collaborative Approach
RefundJet is designed to complement existing airline processes by improving documentation quality and passenger understanding — helping both passengers and airlines manage refund workflows more efficiently.
Need Help With a Refund?
You can submit your claim online in minutes. Our service fee applies only after a successful payout; a separate ₦50 bank mandate authorization charge applies during setup.
Transparent, passenger-first recovery
Airlines pay eligible refunds or compensation directly to you. RefundJet uses a secure direct debit mandate to collect its service fee only after a successful payout. A one-time ₦50 bank authorization charge applies during mandate setup.
How it Works
Three simple steps to pursue your airline claim.
Submit Your Claim
Upload your ticket and fill out our secure form in minutes. Share your flight details, proof of travel, and bank information.
We Follow Up
Our team contacts the airline and monitors your claim. We handle correspondence and follow-ups on your behalf.
Receive Your Payout
We alert you when the airline pays your eligible refund or compensation directly to your account.
Your Claim Journey
From start to finish, here is exactly what happens with your claim, including your signed LOA and the one-time ₦50 bank authorization charge.
- 01
Submit Your Claim
Provide your flight details, upload documents, enter your bank information securely, generate and sign a Letter of Authority (LOA).
- 02
Authorize Mandate
Complete a one-time ₦50 bank authorization charge so we can collect our fee after your claim succeeds.
- 03
Mandate Verified
Your bank confirms the authorization. Your claim is now ready for airline submission.
- 04
Airline Processing
We submit your claim to the airline and follow up until they respond with a decision.
- 05
Receive Your Payout
The airline pays your eligible refund or compensation directly to your bank account.
- 06
All Complete
Our service fee is collected via direct debit after payment. Your claim is complete.
Why Choose RefundJet?
Pursuing a refund or flight disruption compensation shouldn't be a hassle.
No Legal Jargon
Simple, straightforward process. No confusing terms or complicated paperwork. We guide you every step of the way.
Faster Processing
Our experienced team knows the airline systems and follows up persistently on your claim.
Secure & Transparent
Your data is protected with bank-grade security. Track your claim status in real-time through your dashboard.
Licensed & IATA Partner
We operate within Nigerian aviation regulations and partner with industry bodies to ensure compliance.
Success-based Service Fee
Our service fee applies after a successful payout. A separate ₦50 bank mandate authorization charge applies during setup.
Dedicated Support
Our customer support team is available to answer your questions and keep you updated on your claim progress.
Secure by design
RefundJet stores data with strict access control, encrypts sensitive fields, and keeps a clear audit trail for every claim.
Data governance
Role-based access ensures only authorized staff can view or act on claims.
Compliance-ready
Consent checklists and privacy acknowledgements are captured for each claim.
Auditability
Every status change and action is logged and visible in the customer dashboard.
Frequently Asked Questions
▸Does RefundJet Collect The Payout?
No. Airlines pay eligible refunds or compensation directly to your account. We collect the agreed service fee after a successful payout.
▸Why Is A Mandate Required?
The mandate lets us debit the service fee after an airline payout. A separate, one-time ₦50 bank authorization charge applies to activate it.
▸How Long Does Approval Take?
Mandate verification may take a few days. You can always track the current status in your dashboard.
▸Do You Process Tickets Purchased Through Travel Agencies?
No. RefundJet currently supports only airline-issued tickets. If your ticket was purchased through a travel agency or third-party platform, please contact the agency directly for refund assistance. They remain responsible for managing refund requests on behalf of their customers.
▸What Bank Account Should I Use For Authorization?
The mandate authorization transfer (₦50) must come from the same bank account you selected during setup. Transfers made from a different account will not activate the mandate and cannot be refunded.
▸When Does My Claim Start Processing?
Your claim starts processing only after your direct debit mandate is active. These are two separate steps: first, your mandate must be authorized and activated, then we begin working with the airline on your behalf.
▸Can I Submit a Claim on Behalf of Another Passenger?
No, unless it is a group ticket. Claims may only be submitted by the actual passenger, except where the ticket is part of a group booking, the submitter is a member of that group, and all passengers are on the same flight and PNR. In such cases, the group lead may submit the claim on behalf of the team.
Ready to pursue your airline claim?
Start a claim and we will guide you through every step.